Last updated: 11 October 2026
Requesting a return
You may request a change-of-mind return within 14 days of delivery. Email hello@boxyseoul.com with your order number and the items you wish to return before sending anything back. We will reply with the return instructions and correct return address.
Condition of returned goods
Please return items complete, carefully packed and, where possible, with their original packaging and accessories. You may inspect goods as you reasonably would in a shop. Opening packaging or reasonable inspection does not by itself remove a statutory right of withdrawal. Keep proof of purchase.
Return address and shipping
Returns must be sent to Seoul, South Korea. We will provide the exact return address by email with your return instructions. Our Singapore business correspondence address is not a return address.
Follow the return instructions provided in our reply. Do not send returns to our business correspondence address without instructions. For change-of-mind returns, you are responsible for return postage unless we agree otherwise or applicable law requires otherwise. For defective or incorrectly supplied items, contact us so we can arrange the appropriate remedy and return costs.
Refunds
Refunds are made to the original payment method. We process refunds within 10 calendar days after receiving and checking the return, subject to any shorter deadline required by law. For statutory EU withdrawals, reimbursement is due without undue delay and within 14 days of your withdrawal notice; unless we have offered collection, we may withhold reimbursement only until we receive the goods or you provide evidence of dispatch, whichever occurs first. Your bank or payment provider may take additional time to display the refund.
Damaged or incorrect items
Contact us promptly with your order number, a description of the problem and photographs where helpful. You do not lose statutory rights simply because a defect becomes apparent after the change-of-mind window.
Sending your return
Send change-of-mind returns without undue delay and within 14 days after notifying us that you wish to withdraw, unless applicable law allows longer. Contact us promptly for the Seoul return address; exercising a statutory right of withdrawal does not require our approval. Keep the carrier receipt and any tracking details. We recommend tracked shipping and careful packaging. Please include your order number and identify the items being returned.
Inspection and loss of value
The right to inspect goods is not a free trial for everyday use. If handling beyond what is necessary to establish an item’s nature, characteristics and functioning causes loss of value, we may seek compensation for that actual loss where applicable law permits. Examples may include wear, stains, washing, alteration, damage caused after delivery or missing parts. We assess each item individually and explain any claim with supporting evidence. We do not apply an automatic percentage penalty or restocking fee. Statutory rights are not lost merely because packaging has been opened or goods have been inspected.
Partial returns and items you keep
For an accepted partial return, the item refund is limited to the amount actually paid for the returned items, including the discounts applied to those items. Items you keep are not included in a change-of-mind item refund. A change-of-mind refund requires the goods to be returned; keeping an item and requesting a refund does not replace a return. Exceptions apply where mandatory law provides a remedy without return or we expressly agree otherwise. We may verify dispatch evidence, the identity and quantity of returned items and their condition when received.
Delivery charges
Original delivery charges are refunded where required by applicable law. For a full statutory EU withdrawal, we refund the least expensive standard delivery charge offered for the order; additional costs for a more expensive delivery option expressly chosen by you need not be refunded. For partial returns, any delivery-charge refund depends on the order and applicable law. Change-of-mind return postage to Seoul remains your responsibility as described above.
Your consumer rights
This policy does not exclude or restrict mandatory rights, cancellation rights, guarantees or remedies available under applicable consumer law. Where those rights provide greater protection, they apply.
Contact hello@boxyseoul.com for help. For order questions, include your order number.