Where can I find product details?
Check the product page for the available options, dimensions, materials and contents. If you need more information, send us the product link before ordering.
Can I order a gift?
You can choose items from the shop as gifts. Check the product description for what is included; gift wrapping or a gift message is only included where explicitly stated.
Can you deliver to my country?
We currently deliver to France and Germany only. Shipping charges depend on the total shipping weight of your order, up to 9 kg, and are shown at checkout.
How long does delivery take?
Orders are typically processed within 3 business days, excluding weekends and Korean public holidays. Korea Post Parcel delivery from Seoul to France and Germany is estimated at 7–15 business days after dispatch. Remote destinations or customs clearance may take longer. Shipping charges are shown at checkout. See our Shipping & Delivery policy for details.
How can I check my order?
Use the link in your order confirmation email. Use the tracking details in your shipping confirmation after dispatch.
Can I change or cancel an order?
Contact us as soon as possible with your order number and requested change. Changes may no longer be possible once an order has been processed or dispatched.
What if something arrives damaged or incorrect?
Contact us with your order number, a description of the issue and photographs where helpful. Keep the item and packaging while we help resolve the issue. This does not limit your statutory rights.
Are the products suitable for children?
Check the individual product’s age guidance and safety warnings. Small parts can present a choking risk. A cute design does not by itself mean a product is suitable for young children.
Contact hello@boxyseoul.com for help. For order questions, include your order number.